Trakoli CommerceData categories
Account, store, catalog, order, declared payment, delivery, customer, authorized conversation, uploaded document and technical data.
Privacy
Privacy
This policy summarizes the data categories Trakoli processes, why they are used and the choices available, subject to applicable law and contracts.
Last updated: September 21, 2026.
Purposes
Provide and secure the service, authenticate users, organize operations, generate requested features, prevent abuse, support users and improve reliability.
Merchant customer data
The merchant remains responsible for the legal basis, notices and permissions required for customer data submitted to Trakoli.
Assisted features
Required context may be sent to technology providers to produce a requested output. One store’s data is not used as response context for another store.
Limited sharing
Data may be shared with providers needed to operate the service, authorities when legally required, or in a controlled corporate transaction.
Retention
Retention depends on account use, backups, billing, security and legal obligations. Deletion requests may not remove information that must be retained.
Access and correction
Where applicable, users may request access, correction, export or deletion of eligible data.
International transfers
Providers may process data in other countries. Available contractual safeguards are used where required.
Service operator and privacy contact
Trakoli Commerce is operated by KOMBYT services technologiques, a Canadian business. For privacy, access, correction or deletion requests, contact [email protected].
Service providers and subprocessors
Depending on the features enabled, Trakoli may use infrastructure, database, AI, communications, payment/billing, analytics and security providers. Providers currently present in the architecture may include Fly.io, Supabase, Google, Anthropic, Meta/WhatsApp, Telnyx and Stripe. Their involvement depends on the market and features used.
These principles describe general operation. Exact obligations may vary by plan, market, connected providers and applicable law.